Listening Ear Counselling & Consultancy Pte Ltd

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Expat Counselling @ LISTENING EAR COUNSELLING & CONSULTANCY PTE. LTD. SINGAPORE

Expat Counselling Singapore

Expat Counselling Services in Singapore | Personalised Support from an Experienced Therapist

Welcome to Singapore: A New Chapter in Your Life

Moving to a new country is often an exciting and fulfilling experience, filled with dreams of new opportunities and a fresh start. Singapore, a vibrant and multicultural nation, is a prime destination for expatriates, offering a stable government, a safe and clean environment, and a strong rule of law. With its excellent education system, efficient public transport, and exceptional connectivity, Singapore provides an ideal setting for individuals and families alike to thrive.

However, as thrilling as the prospect of relocation may be, the reality of adjusting to a new environment can present significant challenges. As someone who started my journey as an expat nearly 29 years ago, and now a permanent resident for 24 years, I understand these challenges intimately. In my 24 years of cross-cultural marriage and professional experience as the therapist at Listening Ear Counselling & Consultancy Pte. Ltd., I have gained deep insights into the complexities of expat life.

Whether it’s finding the right school for your children, adjusting to smaller living spaces, dealing with extended family expectations, or coping with the sacrifice of one spouse’s career, the transition can be overwhelming. Cultural differences, language barriers, and the pressure to quickly adapt can lead to feelings of isolation, stress, and anxiety. Even in a welcoming place like Singapore, these challenges are real and can impact your overall well-being.

At Listening Ear Counselling & Consultancy Pte. Ltd., I am here to support you through this significant life transition. My personalised expat counselling services are designed to help you navigate the emotional and practical aspects of adjusting to life in Singapore. Whether you need help managing stress, dealing with cultural adjustment, or simply someone to talk to, I am here to listen and provide the guidance you need to find your footing in your new home.

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What are the Challenges Faced by Individuals in  the Expat Community    

Moving to a new country is an exciting yet complex transition, filled with opportunities for growth but also accompanied by uncertainty. As an expatriate, you may face challenges that test your resilience, adaptability, and sense of self. The stress of relocation, combined with the uncertainty of employment and its implications, can create significant pressure. Job stability is often tied not only to income but also to your right to remain in the country, adding further strain. For some, one spouse may be unable to work due to visa restrictions, resulting in a loss of purpose or professional identity.

Culture shock can quickly set in as you adjust to new social norms, unfamiliar currency systems, and different ways of working. The simple tasks of daily life, such as shopping for familiar products, adjusting to a new language, or finding appropriate schools for your children, can feel overwhelming. The absence of a familiar support network—your friends, family, and home community—can heighten feelings of loneliness and isolation. Building new relationships, only to face the possibility of friends leaving due to the transient nature of expat life, adds to the uncertainty. This constant state of change can impact your sense of belonging and stability.

For those with families, helping your children manage their own transitions, while you cope with your own, can feel emotionally overwhelming. Children may struggle with making and losing friends, further complicating the family’s adjustment to a new life abroad.

Burden of care can extend beyond your immediate family in your new location. You may face the added responsibility of managing concerns for elderly parents or loved ones overseas, contributing to a constant worry about their well-being and a sense of helplessness from afar. Balancing these responsibilities can make an already challenging transition even more difficult.

Despite these challenges, expat life also presents an opportunity for personal growth and stimulation. Living in a new environment encourages self-reflection and development as you navigate unfamiliar territory. It can prompt you to rediscover your passions, explore new skills, and grow in ways you might not have anticipated. Expat counselling provides a space to explore these changes, helping you manage stress and uncertainty while fostering personal and professional growth during this significant transition.

Key areas of focus for individuals include:

  • Cultural Adjustment: Understanding and adapting to new social norms and practices, including shopping for familiar products, adjusting to a new language, and finding appropriate schools for your children.
  • Managing Stress and Anxiety: Techniques to cope with the pressures of relocation, job uncertainty, and the challenges of adjusting to a new environment.
  • Meaning, Identity, and Purpose: Supporting you in rediscovering your sense of self and purpose, especially when visa restrictions prevent one spouse from working.
  • Personal Growth and Stimulation: Encouraging self-reflection, discovering new interests, and fostering personal development in the face of new experiences and challenges.
  • Navigating Loneliness and Loss of Belonging: Helping you manage the emotional strain of losing connections to your home culture, while building new relationships in a potentially transient expat community.
  • Burden of Care: Addressing the emotional and mental load that comes with caring for both your immediate family and managing concerns for loved ones overseas, such as elderly parents, from afar.
  • Building Resilience: Strengthening your ability to overcome challenges and thrive in your new surroundings.

Cultural Adjustment

Navigating cultural adjustment can be challenging and overwhelming. Find balance and confidence in your new environment with our dedicated support.

Managing Transition Stress and Anxiety

Managing transition stress and anxiety is crucial as it can significantly impact your daily life and overall well-being. Address these challenges with our support.

Finding Meaning - Identity and Purpose

Struggling with finding meaning, identity, and purpose can create a deep sense of confusion and dissatisfaction. Addressing these issues is vital for achieving personal clarity and fulfillment.

Personal Growth Overcoming Feeling of Stagnation

Overcoming stagnation can reignite your sense of purpose and fulfillment. Begin your journey to personal growth and a vibrant life with our dedicated support

Navigating Loneliness

Navigating loneliness as an expat can be a challenging and isolating experience. It’s essential to find ways to connect and build a supportive network in your new environment.

Dealing with Burden of Care

Dealing with the burden of care can be overwhelming and exhausting. Finding effective strategies to manage these responsibilities is crucial for maintaining your own well-being.

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Challenges Faced by Expat Couples

Moving to a new country can put significant strain on relationships, testing the strength and communication between partners. As a couple, you may find yourselves struggling with the pressures of adjustment, career sacrifices, or changes in family dynamics. My approach is designed to support both partners in navigating these challenges, fostering a deeper connection and understanding in your relationship.

Key areas of focus for couples include:

  • Communication and Conflict Resolution: Helping couples improve their communication skills and manage conflicts that arise from the stress of relocation.
  • Balancing Career and Family: Supporting couples in finding a balance between career demands and family life, particularly when one partner has had to sacrifice their career.
  • Maintaining Intimacy: Addressing the impact of relocation on physical and emotional intimacy, and finding ways to keep the connection strong.
  • Cultural Differences: Navigating the challenges of differing cultural backgrounds and expectations, especially in cross-cultural marriages.
  • Shared Goals and Values: Encouraging couples to align their goals and values as they build a new life together.

Power Dynamics in the New Transition

Power dynamics in a new transition can create complex challenges and affect your adjustment. Understanding and managing these dynamics is key to navigating your new environment effectively.

Balancing Career and Family

Balancing career and family responsibilities can be demanding and stressful. Finding a harmonious approach is essential for maintaining both professional success and personal well-being.

Fears of Infidelity, Addiction and Intimacy

Fears of infidelity, addiction, and intimacy can deeply affect relationships and personal well-being. Addressing these concerns is crucial for building healthier, more trusting connections.

Creating Shared Meaning Together

Creating shared meaning together is essential for strengthening relationships and fostering deeper connections. Working through these aspects helps build a more cohesive and understanding partnership

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Challenges Faced by Families

Relocating as a family presents unique challenges, from managing the emotional needs of children to navigating changes in family dynamics. Each family member may experience the transition differently, leading to potential misunderstandings and stress. My approach is designed to support families in working together to overcome these challenges, ensuring that each member feels heard and supported.

Key areas of focus for families include:

  • Parenting in a New Culture: Offering guidance on adapting parenting styles to align with new cultural norms and expectations.
  • Supporting Children and Teens: Helping younger family members adjust to new schools, make friends, and cope with the emotional challenges of relocation.
  • Family Communication: Enhancing communication within the family to ensure that everyone feels understood and connected.
  • Strengthening Family Bonds: Encouraging activities and practices that foster strong family bonds during the transition.
  • Coping with Extended Family Expectations: Managing the expectations and potential interference from extended family members, both in the new country and back home.

Key areas of focus for Expat families include:

Parenting in a New Culture

Offering guidance on adapting parenting styles to align with new cultural norms and expectations.

Supporting Children & Teens

Helping younger family members adjust to new schools, make friends, and cope with the emotional challenges of relocation.

Family Communication & Strengthening Bonds

Enhancing family communication and fostering strong bonds during the transition

Extended Family Pressures

Managing the expectations and potential interference from extended family members, both in the new country and back home

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How Expat Counselling can help?

  • Smooth Transition: Helps navigate the emotional and psychological challenges of relocation.
  • Cultural Adjustment: Provides tools to adapt to new cultural norms and environments.
  • Stress Management: Offers strategies to cope with the stress and anxiety of moving abroad.
  • Relationship Support: Assists couples and families in maintaining strong bonds during the transition.
  • Identity Reinforcement: Supports personal growth and identity formation in a new setting.
  • Community Integration: Helps build connections and a sense of belonging in the new country.
  • Professional Guidance: Provides expert advice tailored to the unique needs of expatriates.
  • Prevent Isolation: Reduces feelings of loneliness and isolation by offering a supportive space to talk.

Transitioning to life in a new country requires support and guidance. Connect with our experienced therapist to navigate these challenges and create a fulfilling expat experience

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Our Approach to Expat Counselling at Listening Ear Counselling & Consultancy Pte. Ltd.

Key Areas of Focus in Expat Counselling:

Cultural Adjustment:
Adapting to new cultural norms, practices, and social expectations can be daunting. We work with you to ease this transition and find comfort in your new environment.

Managing Isolation and Homesickness:
Feelings of loneliness and missing home are common among expatriates. We offer strategies to cope with these emotions and help you build a new support network.

Career and Identity Challenges:
For many expatriates, relocating may involve career changes or sacrifices, leading to identity challenges. We provide guidance to help you rediscover your sense of self and purpose.

Family Dynamics:
Relocation can put strain on family relationships, with each member adjusting differently. We support families in navigating these changes and maintaining strong, healthy bonds.

Language and Communication Barriers:
Language differences can hinder effective communication and social integration. We offer tools to help you overcome these barriers and connect with your new community.

Dealing with Discrimination:
Expatriates may face discrimination or bias in their new environment. We address these issues and work to empower you to stand strong in your new life.

Coping with Stress and Anxiety:
The pressures of adapting to a new country can lead to stress and anxiety. We provide techniques to manage these feelings and foster a sense of peace and stability.

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How Listening Ear Counselling & Consultancy Pte. Ltd is a Premier  Expat Counselling Centre in Singapore

At Listening Ear Counselling & Consultancy Pte. Ltd., we understand that relocating to a new country is both exciting and challenging. As someone who began my own journey as an expatriate in Singapore nearly 29 years ago before making it my permanent home, I have firsthand experience of the complexities and emotional hurdles that come with such a significant life change. Here’s how we support you through this transition:

Personalised Support:

  • We tailor our counselling services to meet your specific needs, whether you’re struggling with cultural adjustment, homesickness, or the stress of a new work environment. Our approach is designed to help you adapt to your new surroundings with confidence and ease.

Experienced Guidance:

  • With nearly three decades of experience living in Singapore, I bring a deep understanding of the local culture, challenges, and opportunities that expatriates face. My cross-cultural marriage and professional background as a therapist provide a unique perspective that informs my approach to expat counselling.

Cultural Sensitivity:

  • We place a strong emphasis on understanding and respecting the diverse cultural backgrounds of our clients. We offer guidance on navigating cultural differences, improving communication, and fostering a sense of belonging in your new community.

Emotional Resilience:

  • Moving to a new country can be overwhelming, but it can also be a time of personal growth. We work with you to build emotional resilience, helping you manage stress, overcome challenges, and develop a positive outlook on your new life in Singapore.

Strong Family Bonds:

  • For families, we provide support in maintaining strong relationships during the transition, helping each family member adjust to the new environment. From parenting in a new culture to managing family dynamics, we offer practical advice and emotional support to keep your family connected.

Community Integration:

  • We assist you in building a support network and integrating into the local community, making your new home feel like a place where you truly belong. Our counselling services are designed to help you find your place in Singapore, both socially and emotionally.
 

At Listening Ear Counselling & Consultancy Pte. Ltd., we are committed to making your transition to life in Singapore as smooth and fulfilling as possible. Whether you’re an individual, couple, or family, our goal is to provide the support and guidance you need to thrive in your new home.

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Our Expat Counselling Singapore Fees & Terms

Session Rates
In-Person: 250 SGD per 60 mins
​
Telehealth: 200 SGD per 60 mins (via Zoom)​

 

Accepted Methods 
– International Credit/Debit Cards (Stripe)​
– PayPal (SGD)​
– QR Code Payments (SGD)​
​– PAYNOW (Local, UEN 202121229W)

 

Cancellation Policy
36-Hour Notice for changes or cancellations
​
Late Cancellations/No-Shows: Full session fee charged

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Why Choose Listening Ear Counselling & Consultancy Clinic for Expat Counselling?

Experienced Ex Expat Professionally Trained Therapist

Personalised Care & Evidence Based Approach

CrossCultural and Gender Sensitivity

Holistic Understanding of Expat Issues

Confidential and Non Judgmental Supportive Space

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Testimonials -
What Clients Say About Us

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Useful Resources For Expatriates

Explore our curated list of articles, books, and movies that offer valuable insights, strategies, and inspiration to enhance your relationship. These resources are designed to help you build a stronger, more connected marriage. Discover our recommendations

Curated Youtube Video Playlist: Here’s a curated video playlist on various  Expat topics, each with a brief explanation of what it covers:

1. Culture and History of Singapore:

2. Legal System and Consumer Protection:

3. Economy and Work Life:

4. Understanding Local Culture:

5. Lee Kuan Yew:

6. Getting Around in Singapore:

7. Sights and Attractions in Singapore:

Disclaimer:

Please note that the YouTube videos listed below are not created by me or Listening Ear Counselling & Consultancy Pte. Ltd. They are provided as a guide to help you get familiar with various aspects of life in Singapore. Always rely on official government websites and resources for the most accurate and up-to-date information. I bear no liability for the content of these videos, and viewer discretion is advised.

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Curated List of Books for EXPATS IN SINGAPORE 

1. Culture and Adjustment:

2. History and Local Insights:

3. Food and Dining:

4. Local Attractions:

5. Language and Phrases:

6. Local Culture and Tours:

7. Outdoor Activities:

8. Education:

  • “Schooling in the City: Educational Inequality and Urban Schools” by Tracey L. Burns and Jane Phillimore

    • While not exclusively about Singapore, this book provides insights into how urban schooling systems like Singapore’s handle educational inequality, offering valuable perspectives for expat parents navigating the school system. It covers various aspects of the educational landscape, including academic pressures, school choice, and how different students are supported.

  • “The Singapore Education System: What Parents Need to Know” by David Lee and Michelle Ang

    • A practical guide specifically tailored for parents, providing an overview of Singapore’s education system, including how to choose the right school, understanding the curriculum, and what to expect at different educational stages.

9. Economy:

Additional Resources:

  • “Singapore’s Best Kept Secrets” by Marcus Lee

    • A guidebook revealing off-the-beaten-path attractions, eateries, and experiences in Singapore that are often overlooked by tourists.

  • “Expats in Singapore: What You Need to Know to Enjoy a New Life in Singapore” by The Expat Arrivals Team

    • A practical guide for new expats, covering everything from housing and schooling to socialising and making the most of your time in Singapore.
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Curated List of Movies for EXPATS IN SINGAPORE 

Here’s a curated list of movies that explore cultural adjustment issues faced by expatriates, including some films by Jack Neo, a well-known Singaporean filmmaker:

1. The Terminal (2004)

  • Director: Steven Spielberg

  • Summary: Starring Tom Hanks, this film tells the story of Viktor Navorski, an Eastern European man who becomes stranded at New York’s JFK Airport when his country undergoes a revolution, rendering his passport invalid. The movie highlights the challenges of being in a foreign land, dealing with cultural differences, and finding a sense of belonging in an unfamiliar environment.

2. Lost in Translation (2003)

  • Director: Sofia Coppola

  • Summary: This critically acclaimed film stars Bill Murray and Scarlett Johansson as two Americans in Tokyo who develop a bond as they grapple with loneliness and cultural disorientation. The movie beautifully captures the sense of alienation and the struggle to connect with a culture that feels entirely different.

3. Eat Pray Love (2010)

  • Director: Ryan Murphy

  • Summary: Based on the memoir by Elizabeth Gilbert, this film follows a woman’s journey of self-discovery across Italy, India, and Bali. While not exclusively about expatriates, it delves into the challenges and growth that come with immersing oneself in different cultures.

4. The Joy Luck Club (1993)

  • Director: Wayne Wang

  • Summary: Based on the novel by Amy Tan, this film explores the generational and cultural clashes between Chinese-American daughters and their immigrant mothers. The movie provides deep insights into the complexities of cultural identity and the immigrant experience.

5. Under the Tuscan Sun (2003)

  • Director: Audrey Wells

  • Summary: This romantic comedy-drama follows a recently divorced American woman who impulsively buys a villa in Tuscany and adjusts to life in Italy. The film highlights the challenges and joys of starting over in a new country.

6. Ilo Ilo (2013)

  • Director: Anthony Chen

  • Summary: Set in Singapore during the 1997 Asian financial crisis, this film tells the story of a Filipina domestic worker and her relationship with the Singaporean family she works for. The movie explores cultural differences, adaptation, and the impact of migration on individuals and families.

7. Singapore Dreaming (2006)

  • Director: Woo Yen Yen, Colin Goh

  • Summary: This film provides a look into the lives of a typical Singaporean family as they navigate the pressures of societal expectations and the desire for material success. It touches on the struggles of adapting to the fast-paced, high-pressure environment in Singapore.

8. Ah Boys to Men Series (2012-2017)

  • Director: Jack Neo

  • Summary: Although primarily a comedy about military service in Singapore, the Ah Boys to Men series by Jack Neo highlights the cultural differences and adjustments faced by young men in Singapore’s National Service. It touches on themes of camaraderie, duty, and the blending of different backgrounds.

9. I Not Stupid (2002)

  • Director: Jack Neo

  • Summary: This film, also by Jack Neo, focuses on the lives of three Singaporean students who struggle with the rigid education system and societal expectations. While it’s centered on local students, the film offers insights into the broader cultural pressures and challenges in Singapore, which expatriate families might find relatable.

10. Homecoming (2011)

  • Director: Lee Thean-Jeen, Jack Neo

  • Summary: A comedy-drama that follows several Singaporean families as they return home to celebrate Chinese New Year. The film captures the cultural significance of the holiday and the adjustments that come with returning to one’s roots, which can resonate with expatriates navigating cultural traditions.

11. The Farewell (2019)

  • Director: Lulu Wang

  • Summary: This film follows a Chinese-American woman who returns to China with her family under the guise of a fake wedding to say goodbye to their beloved matriarch, who only has a short time left to live. The movie deals with cultural differences, the immigrant experience, and the challenges of balancing traditional and modern values.

12. Crazy Rich Asians (2018)

  • Director: Jon M. Chu

  • Summary: While a romantic comedy at its core, this film delves into the cultural clashes and adjustments faced by a Chinese-American woman as she meets her boyfriend’s ultra-rich family in Singapore. It highlights the challenges of fitting into a new cultural environment with different expectations and traditions.

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FAQ- Frequently Asked Questions

An expat, short for expatriate, is a person who lives outside their native country. Expats move abroad for various reasons, such as work, education, or personal growth. They often face unique challenges, including adapting to a new culture, navigating language barriers, and adjusting to different social norms and expectations.

Absolutely! While expat counselling primarily focuses on helping individuals navigate the cultural shock, adjustment issues, and challenges associated with living in a new country, our services are open to everyone. Whether you’re facing stress, anxiety, relationship issues, or any other concerns, you are welcome to seek support. The fees for our counselling services are the same for all clients, regardless of your background. The main difference is that expat counselling specifically addresses the unique experiences of expatriates, but the core of our work—providing empathetic and professional support—remains consistent for everyone.

Important Numbers for Expats in Singapore

Emergency Services:

  • Police: 999
  • Ambulance and Fire: 995
  • Non-Emergency Ambulance: 1777

Healthcare and Hospitals:

  • Singapore General Hospital (SGH): +65 6222 3322
  • National University Hospital (NUH): +65 6779 5555
  • Tan Tock Seng Hospital (TTSH): +65 6256 6011
  • Changi General Hospital (CGH): +65 6788 8833
  • Mount Elizabeth Hospital (Orchard): +65 6737 2666
  • Mount Elizabeth Hospital (Novena): +65 6933 0000
  • KK Women’s and Children’s Hospital: +65 6225 5554

Mental Health Services:

  • Institute of Mental Health (IMH): +65 6389 2000
  • Samaritans of Singapore (SOS) – 24-hour hotline: +65 1767

Disclaimer:

Please note that I do not receive any compensation from the apps or services listed above and cannot vouch for their performance or reliability. It is advisable to exercise caution and use these apps at your own discretion.

    • No I dont provide any Consulate or Embassy liason Please contact them directly on their website. Some I have retrieved are

  • Embassies and Consulates:

    1. U.S. Embassy Singapore

    2. British High Commission Singapore

    3. Australian High Commission Singapore

    4. German Embassy Singapore

    5. Embassy of Switzerland Singapore

    6. High Commission of India Singapore

    7. Embassy of the People’s Republic of China Singapore

    8. High Commission of Malaysia Singapore

    9. Embassy of Japan Singapore

    Immigration and Visa Services:

    • Immigration & Checkpoints Authority (ICA): +65 6391 6100
    • Ministry of Manpower (MOM) – Employment Pass Services: +65 6438 5122

     

Unfortunately my counselling is limited to mental health and well being and does not cover such services. There are many such services which I am sure would be able to help you. The best of course is getting directly in touch with the authorities eg the ICA and MOM.

Utilities and Public Services:

  • SP Services (Electricity, Water, Gas): +65 1800 222 2333
  • PUB (Water Supply Issues): +65 1800 284 6600
  • National Environment Agency (NEA) – Public Cleanliness: +65 6225 5632

Transport and Getting Around:

  • Land Transport Authority (LTA): +65 1800 225 5582
  • ComfortDelGro Taxi Booking: +65 6552 1111
  • Grab (Ride-Hailing App): Use the app for services.

Important Apps for Expats in Singapore

Transport and Ride-Hailing Apps:

  1. Grab

    • Description: A versatile app offering ride-hailing, food delivery, and grocery services. Widely used across Singapore.
    • Availability: iOS, Android
    • Website: grab.com/sg

  2. ComfortDelGro (CDG)

    • Description: One of Singapore’s largest taxi operators. The app allows you to book taxis easily.
    • Availability: iOS, Android
    • Website: cdgtaxi.com.sg

  3. Gojek

    • Description: A ride-hailing app that provides affordable transport options, often used for ridesharing.
    • Availability: iOS, Android
    • Website: gojek.com/sg

  4. TADA

    • Description: A ride-hailing app that promises zero commission for drivers, offering competitive rates for passengers.
    • Availability: iOS, Android
    • Website: tada.global

Food Delivery Apps:

  1. Foodpanda

    • Description: A popular food delivery service offering a wide range of restaurant options across Singapore.
    • Availability: iOS, Android
    • Website: foodpanda.sg

  2. GrabFood

    • Description: Part of the Grab app, GrabFood offers quick and reliable food delivery from a variety of local restaurants.
    • Availability: iOS, Android
    • Website: grab.com/sg/food

Public Transport Apps:

  1. MyTransport.SG (LTA)

    • Description: The official app by the Land Transport Authority (LTA), providing real-time bus arrival timings, traffic updates, and parking information.
    • Availability: iOS, Android
    • Website: lta.gov.sg

  2. Singapore MRT

    • Description: A simple app that provides maps, train timings, and route planning for Singapore’s MRT system.
    • Availability: iOS, Android

  3. Moovit

    • Description: A comprehensive public transport app that helps you navigate the MRT, buses, and other forms of public transit in Singapore.
    • Availability: iOS, Android
    • Website: moovitapp.com

Disclaimer:

Please note that I do not receive any compensation from the apps or services listed above and cannot vouch for their performance or reliability. It is advisable to exercise caution and use these apps at your own discretion.

This updated list provides important contact numbers for embassies, useful apps, and a range of services that can help expats manage their day-to-day lives in Singapore.

The cost of seeing a counselor in Singapore can vary depending on several factors, including the type of counseling, the counselor’s experience, and the length of the session. Here is a general range:

  • Private Practice Counselors: Fees typically range from SGD 100 to SGD 250 per session (usually 50-60 minutes). More experienced or specialized counselors may charge higher rates.

  • Government or Community Organizations: Some non-profit organizations or government-funded services may offer counseling at lower rates or even for free, especially for specific groups such as low-income individuals or students.

  • Corporate or Employee Assistance Programs (EAPs): If your employer offers an EAP, you might have access to counseling sessions at no cost or at a subsidized rate.

It’s a good idea to inquire directly with the counselor or organization about their fees and any potential sliding scale options based on your financial situation.

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